Travel · Community report
Get an airline refund while the agent waits on hold
@AllenR_Smith reports that Muse called Delta, waited 31 minutes on hold and connected them the moment a person answered, after which a $1,513 airline refund was submitted. This page covers the setup for an airline refund call and what to check afterwards, since the post does not show payment.
What you can get
- Prepare
Airline name and phone number
- Ask and review
Gather the booking reference, ticket number and the reason for the refund before the agent calls.
- Check the result
A refund request made by phone, where the agent waits on hold and connects you to a person; it is a submitted request, not a received refund.
The source case
@AllenR_Smith reports that Muse called Delta, waited on hold for 31 minutes, and patched them in the second a human picked up; they say a $1,513 refund was submitted. They add that this is what AI agents are actually for. The post does not say why the refund was owed, which ticket it concerned, whether the money arrived, or how the call was connected to the author.
A public report by someone outside this library. Not independently reproduced here.
From the source
Source excerpt
My AI assistant @Muse called Delta, sat on hold 31 minutes, then patched me in the second a human picked up — $1,513 refund submitted. This is what AI agents are actually for. @alexandr_wang
Quoted from the original posts. Not written by this guide, and not a result produced here.
Suggested prompt
Bring Airline name and phone number, Booking reference and ticket details, The reason you are asking for a refund, A phone you can answer immediately. Source community report, checked 2026-10-12.
Written by this guide as a starting point, not quoted from the source. Your edits stay in this browser.
What you need
You supply
- Airline name and phone number
- Booking reference and ticket details
- The reason you are asking for a refund
- A phone you can answer immediately
How to try it
Editorial, not from the source
- Gather the booking reference, ticket number and the reason for the refund before the agent calls.
- Find the airline's refund or customer-service number yourself and give it to the agent rather than letting it search.
- Stay reachable during the hold; the author reports being patched in as soon as a person answered.
- When connected, state the booking and what you are asking for, and ask for a reference number for the request.
- Decline credits or changes unless you have decided you want them; a submitted request and an actual refund are different things.
- Note the date the airline gave for the refund and check your card statement on or after it.
What the author described
@AllenR_Smith's account has a simple division of labour. Muse placed the call to Delta and sat through 31 minutes on hold; the author joined only once a human picked up, and the refund of $1,513 was submitted during that conversation.
The wording is careful in one place: the refund was "submitted", not received. Nothing in the post shows a confirmation, a reference number or a payout.
Before and after the call
In general, a refund conversation goes faster when you open with the booking reference, the date, and one sentence on why the fare is refundable. Ask for a reference number for the request before you hang up, and ask how long the airline says the refund will take.
Afterwards, check the original form of payment on the date you were given. If nothing arrives, the reference number is what you quote when you follow up or open a card dispute.
Open Muse to try it. That is the product's own site; this guide is not part of it.
Limits and confirmation points
Limits to confirm
- The reason for the refund, the ticket and the fare rules are not stated.
- The post says a refund was submitted, not that it was paid.
- How the patch-through worked technically (call forwarding, three-way call, other) is not described.
- The airline is named in the post; this page does not claim any policy of that airline.
- This is an attributed community report, not reproduced by this guide. The suggested workflow and checks are editorial guidance, not a recovered conversation or guaranteed product capability.
If it goes wrong
Editorial, not from the source
- The call connects but the airline asks for details you do not have to hand
- Ask to be called back, or keep the booking reference and ticket number in front of you before the agent dials.
- You are offered a voucher instead of a refund
- Decline unless you want it; ask for the refund request to be noted and for a reference number.
Common questions
Can Muse wait on hold with an airline for me?
@AllenR_Smith reports that it called Delta, held for 31 minutes and patched them in when a person answered. This guide has not reproduced it.
Does this guarantee the refund?
No. The post says a refund was submitted. Whether it was paid, and how long it took, is not shown.
Do I have to be available the whole time?
The author was connected the second a human answered, so you need to be reachable at that moment even if the wait is long.
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